Support

The search doesn't find my address

Add the town or postcode after the street ("Calle Mayor 1, Madrid" rather than "Calle Mayor 1"). Spanish addresses are looked up in CartoCiudad, the official address dataset of Spain's Instituto Geografico Nacional, before OpenStreetMap Nominatim — that order is what resolves portal numbers and street names repeated across municipalities. Outside Spain the search uses OpenStreetMap only, where very new streets may still be missing.

If an address still doesn't come up, search for a nearby landmark or junction and use that as the stop.

Optimizing fails or reports a connection problem

Optimizing needs an internet connection, because the order is calculated on our servers. If it fails, check your connection and try again in a moment: the routing service limits how many requests it accepts at once, and a burst of retries only makes it wait longer.

It also needs at least 2 stops, and every stop has to be reachable by road. A point in the middle of a park, or on an island with no ferry route, can make the whole route fail.

The route opens in Google Maps with stops missing

MakeRoutes hands the route to Google Maps as a link, and that link carries 11 stops at most — the Google Maps limit — so a longer route arrives trimmed. If that happens, split the trip: optimize it here, then send it to Google Maps in two halves.

My stops disappeared

Your route is stored on the device you planned it on, not in an account. Clearing browser data, using a private window, or reinstalling the app removes it. Signing in is what makes routes follow you to another device.

"Use my location" doesn't work

The app needs location permission, and it may have been denied earlier. On iPhone: Settings → Privacy & Security → Location Services → MakeRoutes. On Android: Settings → Apps → MakeRoutes → Permissions → Location. In a browser, use the padlock icon in the address bar to allow location for makeroutes.com; browsers only offer it over HTTPS.

Your location is read only when you tap the button. MakeRoutes never tracks it in the background.

"That's today's routes" — what are the browser's limits?

The browser version plans up to 6 stops per route and 25 optimised routes a day, counted on your own device over a rolling 24 hours. Address searches outside Spain are also capped, at 60 a day, because they run on the free OpenStreetMap service that MakeRoutes is a guest of.

The free iOS and Android apps plan up to 11 stops — 14 with the switch, for routes you do not need to export to Google Maps — and keep no daily route counter. There is no paid tier: the limits exist so the free service survives, not to sell you anything.

How do I delete my account?

In the app, open your profile and tap Delete Account; that removes the account and the routes synced to it. You can also request deletion by writing to support@makeroutes.com or from the account deletion page.

I found a bug, or I'd like a feature

Write to support@makeroutes.com. For a bug it helps to know your device, whether you were using the app or the website, and what the route looked like when it went wrong.